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F.a.q.

Frequently asked questions.

 

Where are we based?

Our offices are based in Paris in FRANCE. We send your items from our global warehouse in China. All our items are subject to important quality controls before each factory exit to be sure of compliance with our brand standards.

 

Is it safe to order on peerus.fr? 🔒

It is completely safe to order on our website. In the URL of the website, appears 🔒. This HTTPS is proof that our website is secure and cannot be hacked.
In addition, we do not have access to your credit card data and our Payment Providers Stripe and Paypal are the safest in the world.

 

How do I track my delivery?

Once your order is shipped, you will receive an email with a tracking number. If, for some reason, you can’t keep up with your order, write to hello@peerus.fr or Facebook.

 

Can I change my order?

You can change the products you ordered if you write to us on hello@peerus.fr or on Facebook within 12 hours of your order.

Can I return my order if I don’t like it?

You can return your order up to 30 days after receiving it. Please note that the return is the responsibility of the customer. Once you have returned the order, please provide a tracking number so that we can track it correctly. As soon as we receive the package and check its conditions, you will receive a refund notification within 24 hours.

 

How long does the delivery take?

The delivery time takes between 7 and 14 days. The average delivery time is 10 days.

Factors such as logistics and customs clearances can affect delivery times.

 

What are the delivery costs?

4.5$ and free for orders over 75$.

 

How do I get in touch with us?

You can contact us at this address hello@peerus.fr or by chat on our Facebook page here and we will respond as quickly as possible to your request.

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